After 30 years of serving in the home-improvement industry and being a third-generation home builder & remodeler, it was Duane Charping’s dream to follow in his father’s and grandfather’s footsteps as a business owner that could bring incredible value and service to his community.
Working as a Sales Manager and GM in big box stores, Duane was mentored by some of the best service providers in the nation. He knew that it would not take long to change the standards in an industry that has cultivated so many fly-by-night and unscrupulous contractors. Many of these contractors will shortcut the project with improper installation techniques just to make a quick buck, unbeknownst to their clients. He also knew by adding some simple core values like inspecting what we expect and to follow the manufacturer’s installation specifications for the application of their products, we would produce a better quality experience for our customers.
Applying these core values day in and day out, quickly caught the eye of GAF (North American’s Largest Roofing Manufacturer) and they awarded Roof Fix with the honor of the GAF Master Elite Contractor designation that places us in the top 1% of roofers North America.
Roof Fix’s accolades include winning the prestigious Angie’s List Super Service award 3 years in a row, ranking us the #1 roofing company in San Antonio and South Texas.
When it comes to their services, some companies will do and say anything to make a sale. At Roof Fix, we believe home service companies should bend over backwards not to make a sale but to gain the loyalty and trust of their current and future customers. We know there are dozens of companies you could choose from besides ours. That’s why our team does everything it can to exceed the expectations of our customers and ensure their trust in our services is warranted.
Homeowners often ask our team, “Why should I work with you?” At Roof Fix, the answer is always simple: Because YOU Matter!
Backed By Industry Awards
Roof Fix is proud to be a reliable source of roof, home and solar services for our customers. Our company is a GAF Master Elite roofing contractor as well as the recipient of the GAF Triple Excellence and President’s Club awards.
We are also accredited by the Better Business Bureau and have proudly been an Angie’s List preferred contractor for five years and running. Roof Fix is the number one rated roofing company in San Antonio, and we have the support of industry standards and awards to show it.
Services Guaranteed By Our Warranty
At Roof Fix, we believe a company that doesn’t guarantee their services isn’t confident enough in the quality of work their team provides. We offer a lifetime warranty on both labor and materials, which means we stand behind the quality and durability of our services. If something goes wrong that we could have prevented, we’ll come back and make it right.
Learn more about our lifetime warranty here.
Apples-to-Apples Price Match
Part of running a trustworthy business is offering your quality services at a fair price, with no hidden costs or high-pressure selling. If you get a lower quote for your service from a professional company that offers the same superior workmanship and guarantees we do, we’ll match the price. Comparability requirements for the apples-to-apples price match include:
- Companies must be in business for more than 5 years.
- Company must offer a Lifetime Warranty on workmanship with consequential damage
- Roof must be sold with a Manufacturer component system.
- Company must be affiliated with GAF Master Elite, Owens CorningPlatinum Preferred, Tamko Pro, CertainTeed Shingle Master.
- Company must be acknowledged as a professional in the industry.
- Company must carry a minimum of $1,000,000 insurance policy.
- Company must maintain an A+ rating with the Better Business Bureau (BBB).
To argue a price match, simply send Roof Fix a copy of the estimate to compare an exact (or similar) match of products and services. This low-price guarantee ensures that our loyal customers receive the best quality at the best price.
Because YOU Matter
Companies that care more about their customers than the next sale can be hard to come by, but they shouldn’t be. When you choose Roof Fix, we’ll make sure you’re happy with your decision to trust us to accentuate and add value to your home. When your service is complete, we’re happy to carefully listen to your feedback about the experience. Why?
Because YOU Matter!